Privacy Policy

Effective Date: April 17, 2026

Welcome to tinch ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our ecommerce store.

1. Data Collection

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support

The personal data we may collect includes:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order history

Payment information is processed securely by our payment processor (such as Stripe). We do not store full credit card numbers or sensitive payment credentials on our servers.

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited and browsing behavior

2. Data Usage

We use the information we collect for the following purposes:

• To process and fulfill orders
• To provide customer support
• To communicate order updates and transactional messages
• To improve our website and services
• To prevent fraud and enhance security
• To comply with legal obligations

We may use your email address to send marketing communications only if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

3. Data Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are encrypted and processed through secure third-party payment providers such as Stripe, which comply with PCI-DSS standards.

We restrict access to personal information to authorized personnel who need the information to perform their job responsibilities.

4. Cookies

We use cookies and similar tracking technologies to:

• Enable essential website functionality
• Remember your preferences
• Analyze website traffic and performance
• Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. User Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, tax, and accounting obligations.

7. Third-Party Services

We may share necessary information with trusted third-party service providers (such as payment processors, shipping partners, and analytics providers) solely for the purpose of operating our business. These providers are contractually obligated to protect your data and use it only for specified purposes.

8. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

tinch
Email: [email protected]

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.